Q: What is your return policy?
You can return your item(s) for up to 45 days from the original purchase date. All returns must be in their original condition and cannot show any signs of use. Please include your original invoice with your return item(s).
Q: I'd like to exchange my sunglasses for a different pair. What is your exchange policy?
You can exchange your item(s) for up to 45 days from the original purchase date. All exchanges must be in their original condition for credit to be issued. Please send all exchanges and your original invoice to Urb. Jardines Rio Grande PR. 00745
If you don't have an Amanda’s Sunglasses account, please call us at 787-525-1621 right away to specify the new product(s) you'd like. This way we can place the new item(s) on hold for you until we receive your original order in our warehouse.
Q: How long does it take to process a return/exchange?
Once we have received your package in our warehouse, returns and exchanges are processed within 2 business days. We will send you an email to confirm your return/exchange.
Q: I returned a pair of sunglasses. When can I expect to see a refund on my credit card statement?
Once we receive your return, we will refund your credit card and send you an email stating that your return is complete. Credits normally take 3-5 business days to appear on your credit card statement.
Q: Does my refund go back to my credit card or is it store credit?
Refunds are credited back to your original form of payment. Your refund email will state that a credit was issued to your account. "Account" refers to your bank account, PayPal account, Google checkout account, or any other form of payment used.
Q: What happens if my item arrives broken or defective?
If you received a broken or defective item, please give us a call at 787-525-1621 or email us at amandassunglasses@gmail.com right away so we can work to send you a replacement free of charge.
Q: Can I return a pair of broken sunglasses?
We are not responsible for wear and tear. We are unable to accept worn or used merchandise for return or exchange. If your item arrived broken or defective, we would be happy to issue you a replacement if you contact us within 30 days of your purchase.
